Single citizen record
Every contact, request and service history tied to one citizen profile across departments.
CRM for government
CRM for government and public management apps that actually get used.
GM Tecnologia builds citizen relationship management (CRM) for public administrations: every request, complaint and service ticket in one place, with history, deadlines and accountability — plus a mobile public management app for teams in the field.
What a government CRM must deliver
Requests and protocols
Protocol numbers, routing rules, deadlines and status the citizen can track.
Multi-channel intake
Web forms, WhatsApp, phone and counter service feeding the same queue.
Management dashboards
Response times, backlogs and demand by district to support real decisions.
Public management app
Mobile app for inspectors and field teams: photos, geolocation and offline records.
Compliance and audit trail
Role-based access, immutable logs and data-protection rules by design.
How we deliver it
- 1
Discovery: we map departments, service types and the current paper or spreadsheet flow.
- 2
Proposal: fixed scope, timeline and investment, with no obligation.
- 3
Build: configuration of GM ClientDesk plus the modules your administration needs.
- 4
Launch: data migration, staff training and continuous support.
Why administrations choose GM Tecnologia
Software already in production with real public bodies and citizens.
Integrates with legislative systems, transparency portals and connected health.
Hosted, monitored and updated by us — no internal IT team required.
Available in English, Spanish and Portuguese.
Ready to replace spreadsheets with a real citizen CRM?
Tell us about your administration and receive a clear proposal — scope, timeline and investment.
Talk to GM Tecnologia